Complaints

How we look after you when things go wrong

Bestinvest is committed to dealing with complaints effectively and fairly in accordance with the Financial Conduct Authority's complaint handling rules and guidance. If our clients have cause to complain, it will be dealt with by a dedicated team focused on ensuring that clients are treated fairly during the process. Please see our complaints handling procedure for more detail.

If our clients are not satisfied with the outcome of their complaint, they will have the right to refer it to the Financial Ombudsman Service, free of charge, at The Financial Ombudsman Service Exchange Tower, London E14 9SR, or by going to their website www.financial-ombudsman.org.uk.

If you do need to make a complaint, either email clientresolution@tilney.co.uk or call us on 01344 828000.

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If you can't find the answer to your question, get in touch or we'll be happy to call you.

Call usCall us on 020 7189 9999