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Help & support

Help & support

Browse frequently asked questions by topic

Browse FAQs by topic

Adding and withdrawing money

How to move your money at Bestinvest.

All adding and withdrawing money FAQs

Application forms

Download application forms for Bestinvest’s Stocks & Shares ISA, Self-invested Personal Pension (SIPP), Investment Account and Junior ISA.

Download an application form

Charges and fees

Need more information about our charges and fees?

All charges and fees FAQs


Not sure what coaching is? Or how to book a coaching session?

All coaching FAQs


Need help with investment dealing? Browse these FAQs.

All dealing FAQs


Who can open an account with Bestinvest?

View eligibility FAQ

Legal and protection

Your protection is important – discover more about how we help your information stay secure.

All legal and protection FAQs

Life plan

Helpful articles to reference when using our Life plan tool.

All Life plan FAQs

Linked accounts

Helpful articles to reference when using our linked accounts feature.

All linked accounts FAQs

Mobile app

How to download, set up and use the Bestinvest mobile app.

All mobile app FAQs

Monthly savings

Need help with monthly savings? From setting them up to the minimum investment amount, we've got you covered.

All monthly savings FAQs

Password and security

From keeping your account secure to what to do if you've forgotten your details, read our FAQs to find out more.

All password and security FAQs

Preferences and settings

Whether you're updating your account or contact information, check out our FAQs to find out more.

All preferences and settings FAQs


Whether you're looking for transaction history, contract notes or information on tax certificates check out our FAQs to find out more.

All transactions FAQs


US share trading

Read FAQs on US shares trading and find out how to get started and how much it costs.

All US share trading FAQs


Online Investment Service


Second Floor

Liver Building

Pier Head


L3 1NY

Opening hours

Monday: 7:45AM - 6PM

Tuesday: 7:45AM - 6PM

Wednesday: 7:45AM - 6PM

Thursday: 7:45AM - 8PM

Friday: 7:45AM - 6PM

Saturday: 9:30AM - 1:30PM

Sunday: Closed

Need more help?

If you can't find the answer to your question, get in touch or we'll be happy to call you.