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Frequently asked questions

If SEI was to become insolvent or cease trading, our assets (investments and cash) are protected as they are ring-fenced from the rest of SEI’s assets and liabilities. There is no upper limit as all client assets, regardless of value, are afforded the same level of protection.

The Financial Services Compensation Scheme (FSCS) pays compensation for financial loss to customers of authorised financial services firms.

Should you be entitled to compensation from the Financial Services Compensation Scheme, you may be able to recover up to £85,000. Please note compensation limits are per person per firm.

If you require further information about compensation arrangements please contact the Financial Services Compensation Scheme on 0800 678 1100 or at 10th Floor, Beaufort House, 15 St Botolph Street, London, EC3A 7QU.

Bestinvest does not hold any client assets or client money. Client investments and cash are held by our custodian, SEI, in a ‘nominee company’, and are ring-fenced from SEI’s assets in accordance with the FCA rules. SEI holds your money in a ‘client money’ bank account, which is established with statutory trust status. This means that money held within the account is recognised by the bank as belonging to a client rather than SEI itself. In this way SEI holds your money as a trustee. Client money is currently deposited in client money bank accounts. More information can be found in our Terms of Business available through our website.

SEI Investments (Europe) Limited is authorised and regulated by the FCA under the reference number 191713. SEI provides the following services:

  • holding all Customer Assets or arranging for them to be held in safe custody
  • collecting all distributions and other entitlements arising on Customer Assets and accounting for them to the Customer
  • settling transactions to acquire or dispose of Customer Assets on the instructions of the Intermediary (Bestinvest) and using funds provided for the purpose by the Customer
  • informing the Customer or Intermediary of corporate actions and other events affecting Customer Assets
  • holding money on behalf of the Customer where required for the purpose of providing the above services
  • transferring all Customer Assets and money held on behalf of the Customer to the Customer, or as they or the Intermediary may direct, on termination of the appointment.

Yes, Bestinvest is a trading name of Tilney Investment Management Services Limited, which is authorised and regulated by the Financial Conduct Authority (FCA) of the United Kingdom. The FCA is based at 12 Endeavour Square, London E20 1JN. We are entered on The Financial Services Register under the reference number 165169. More information on this can be found on the register, in our Online Investment Service Terms of Business, or by contacting the FCA on 0800 111 6768 or at the above address.

Bestinvest is committed to dealing with complaints effectively and fairly in accordance with the Financial Conduct Authority's complaint handling rules and guidance. If our clients have cause to complain, it will be dealt with by a dedicated team focused on ensuring that clients are treated fairly during the process. Please see our complaints handling procedure for more detail.

If our clients are not satisfied with the outcome of their complaint, they will have the right to refer it to the Financial Ombudsman Service, free of charge, at The Financial Ombudsman Service Exchange Tower, London E14 9SR, or by going to their website www.financial-ombudsman.org.uk.

In the course of business, circumstances may arise whereby the interests of a client conflict with the interests of the firm, members of staff or the interests of another client. At Tilney, our overriding principle is that employees must always place clients’ interests first, before their own and those of Tilney or Tilney directors and employees.

Maintaining integrity, exercising good judgement and discretion are fundamental to support Tilney’s ability to demonstrate good governance and risk management over situations of conflict. Such situations may arise in the course of employee dealing, where Tilney employees undertake deals on their own behalf, or where our employees may give or receive hospitality from clients in the course of conducting business: Tilney has internal policies and processes in place to manage such situations. Investment advice and order execution services that are undertaken on behalf of our clients are also subject to policies and processes, ensuring suitability and best execution.

Tilney is committed to the fair treatment of all our clients.

When a Conflict of Interest has been identified, it must be reported to Risk and Compliance, who will provide guidance in terms of what actions are required to mitigate or manage the conflict and who will then record the conflict and how it has been addressed in the centralised register.

The Executive Committee supports Risk and Compliance in the oversight and management of Conflicts of Interest, specifically to receive and review the Conflicts of Interest register on a periodic basis, at least annually, and to review the nature and number of conflicts identified in order to consider any additional controls that should be put in place to ensure that clients’ interests continue to be put first.

EBS Pensions Limited (registered in England No. 00998606) (“EBS”) is the Scheme Administrator for the BestSIPP. EBS is authorised and regulated by the FCA under the reference number 134908. The Scheme Trustee is Embark Pensions Trustees Limited (registered in England No.06300217) (“Embark”). The Scheme Trustee acts a bare trustee in relation to the Scheme. All monies received by the Scheme on your behalf will be applied to your SIPP for your benefit alone. Any client money which is not due and payable to EBS will be segregated in a client money bank account, in accordance with the FCA rules, thereby ensuring it is segregated from EBS’s own money.

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