Frequently asked questions
Can I request a faster payment/CHAPS payment?
Yes, you can request a CHAPS payment. There is a £35 charge for this service. You must request your transfer over the phone or by email before 3pm for a same-day payment. However, it is important that you have not requested a withdrawal through the Online Investment Service before requesting a CHAPS payment as this would trigger a BACS payment.
How do I deposit money?
There are three ways you can add cash to your account.
The first option is to choose the account you want to add cash to, select the 'Add cash' tab and then select the ‘Add cash’ button.
The second option is to log into your account and click the ‘Add cash’ button at the top of the page. Follow the steps to choose an amount, which account to add the cash to and the bank details to fund this.
The third option would be to add money to your account via a bank transfer. Bank transfer deposits will normally be credited to ISAs, Junior ISAs and Investment Accounts the next working day. For SIPPs this can take a little longer.
Call us on 020 7189 9999 if you want to deposit money by bank transfer.
The bank details are:
SIPP payment details (EBS)
Account name: EPTL Client – Best Inv
Sort code: 12-21-39
Account number: 06980201
Payment reference: Your Bestinvest account number (BIxxxxxx)
Please note: when sending a contribution by bank transfer the funds will only be available for investment once we have received a completed Additional Contribution Form to confirm the amount and type of contribution made, the form is available to download in the SIPP Application forms section of our website and we can accept a scanned copy. If we have not received the completed and signed form within 20 days of receipt of the funds then they will be returned to your originating bank account.
GIA/ISA Payment details (SEI)
Account name: SEI Investments (Europe) Limited
Sort code: 40-05-30
Account number: 43689646
Payment reference: Your Bestinvest account number (BIxxxxxx)
How do I make a cash withdrawal?
First, select the account you would like to withdraw cash from.
Click on the 'Manage cash' tab and then the 'Withdraw cash' button.
From here, you can follow the steps to choose how much cash to withdraw and confirm the details of the bank account you would like to pay into.
How long does it take for a cash deposit to appear in my account?
When using your debit card to make an online deposit, the money appears in your account instantly and is available to invest after you have received the confirmation email from WorldPay. Bank transfer deposits will normally be credited to ISAs, Junior ISAs and Investment Accounts the next working day. For SIPPs this can take a little longer.
How long does it take for my money to reach my bank account?
Online withdrawals to your bank account are usually processed as BACS transfers, so should reach your account within 3-5 working days.
Is there a charge for withdrawing cash?
If you withdraw your cash online through your Bestinvest account there will be no charge. It will take 3-5 working days to reach your bank account, and is sent via a BACS transfer.
If you need a faster payment, also known as a CHAPS payment, you will need to contact us on 020 7189 9999 to request this. There is a £35 charge for this service.
Is there a minimum amount of money I need to deposit?
When adding cash to your account using your debit card card, the minimum amount is £50. When investing a lump sum directly into a fund using your debit card or setting up a regular monthly investment the minimum amount is also usually £50.
How do I transfer an account to Bestinvest?
It’s easy to transfer an account to us.
If you’re new to Bestinvest
Just click ‘Transfer an account’ from the Bestinvest homepage and follow the instructions.
If you’re already with Bestinvest
Log into your account and click ‘Transfer an account’ from your investments homepage.
How do I transfer from Bestinvest to a new provider?
We’ve been working hard to make Bestinvest a great place to invest and plan your future – and we’d love you to stay a part of it.
However, if you are thinking of leaving Bestinvest and transferring to a new provider, you can find a bit more about the process and give us some feedback here.