Keeping your account secure
How can I change my password?
If you are logged in:
If you are logged out:
I believe someone has access to my log in details, how can I block the account for a period of time?
If you believe someone has access to your account, the first thing you should do is call our Client relations team on 020 7189 9999.
We will then be able to block your account, meaning no activity will be able to continue. Once you feel that you are able to access your account again, you can contact us in the same way to unblock your account. We can also reset your details so you can set up a new password and PIN number.
I’ve forgotten my password or PIN number – what can I do?
If you are logged out and have forgotten your username, password or PIN:
What is my client ID and where can I find it?
There are two types of numbers you’ll have as a Bestinvest client.
Here’s what they’re for and how to find them.
This is your unique customer number, and relates to your account as a whole - you can use it when calling or emailing us to help us locate your account
To find your client number:
Account (BI) number
This always begins with the letters 'BI' followed by a series of numbers
It is specific to each account you have so you will have a different BI number for each account - ISA, SIPP, Investment Account etc.
To find your BI number:
What is my PIN number and what is it for?
Your PIN number is a unique number you choose when you create your account online.
Your PIN is part of our two-step log in process, and is used along with your username and password when you log into your account.
Security is really important to us. Having a two-step login process where we ask for your PIN means there's an extra layer of security in place to protect your account.
Why is my account locked and how can I unlock it?
Your account may be locked for a number of reasons. The most common reasons are that there have been too many incorrect login attempts or a block that you have requested yourself due to security concerns. The quickest way to resolve this is by calling our Client relations team on 020 7189 9999 who will take you through the security process and can unblock your account over the phone.