Why is my account locked and how can I unlock it?

Your account may be locked for a number of reasons. The most common reasons are that there have been too many incorrect login attempts or a block that you have requested yourself due to security concerns. The quickest way to resolve this is by calling our Client Relations team who will take you through the security process and can unblock your account over the phone.

Did you find this article helpful?

Sorry about that

How can we improve it?


That's great. Thank you for your feedback.

Thanks for the feedback. It's really useful.

Speak to an expert

If you would like to talk to us about your investment needs you can contact us on: